Service delivery management
AG Service Operations
Connect customers, cases, projects, professionals and billing in a single service operation.
Plan the work, assign the right people, record the time and bill accurately, without copying information between systems.
Sound familiar?
The problems this solves.
Customer cases live in inboxes and are hard to follow up.
Time and expenses are recorded late, or not at all.
Billing depends on someone gathering data at the end of the month.
Capabilities
What it covers.
A starting point, configured around your process. Anything missing is engineered to fit.
Cases and projects
Every request, task and deadline linked to the customer it belongs to.
Work planning
Assign professionals by skill and availability, with a clear view of capacity.
Time tracking
Time and expenses recorded where the work happens, including on mobile.
Connected billing
Billable work flows straight into invoicing, ready for review.
Built from LogicBlocks
The blocks behind it.
Every AG solution is assembled from shared capability families connected by AG LogicCore.
AG Relationships
AG Operations
AG Workforce
AG Finance
How we deliver
Five steps to go live.
- 01
Understand
- 02
Assemble
- 03
Adapt
- 04
Deploy
- 05
Evolve
Other solutions
Explore the rest of the range.
Let's build what your business needs
Tell us what needs to work better.
We'll help you identify the right starting point, the necessary adaptations and the most practical way forward.